Once an order is confirmed, TAAMRA YUG AYURVEDA HOSPITAL & RESEARCH CENTRE will not accept return or refund requests. However, in any of the situations mentioned below, we are more than happy to work with our customers to find an amicable solution that is fair to all parties.
In Case of a Damaged Product
- We will be happy to re-send and replace the damaged product. Replacement may take 7 to 10 days.
- TAAMRA YUG AYURVEDA HOSPITAL & RESEARCH CENTRE must be notified of the damaged product within 1 day from the date of delivery via email to taamrayug@gmail.com.
- The email must include the order number, image of the invoice, 1 image of the outer box, 2 clear images of the damaged product, and an unboxing video showing the condition of the product.
- In case of a shipment containing multiple items, only the affected product may be considered for return and replacement.
- We will make every reasonable effort to re-send and replace the affected product promptly and work with you toward an amicable solution.
- Emails will be responded to within 24–48 hours, after which full assistance will be provided.
In Case of a Missing Product
- TAAMRA YUG AYURVEDA HOSPITAL & RESEARCH CENTRE must be notified of the missing product within 1 day from the date of delivery via email to taamrayug@gmail.com.
- The email must include the order number, image of the invoice, 1 image of the outer box, 2 clear images of the opened box, and an unboxing video showing all items received.
- We will be unable to accept a refund request for a missing product. However, we will be happy to promptly re-send the missing product after verification.
- Emails will be responded to within 24–48 hours, and full assistance will be provided thereafter.
In Case of a Spoiled Product
- TAAMRA YUG AYURVEDA HOSPITAL & RESEARCH CENTRE must be notified of product spoilage within 1 day from the date of delivery via email to taamrayug@gmail.com.
- The email must include the order number, date of packaging/manufacture, and clear images or a video of the product.
- We will be unable to accept returns based solely on variations in taste, texture, colour or aroma, where such variations are inherent to natural products and their production processes.
- We will review the complaint and work with you to provide an amicable and fair solution.
- Where spoilage is established after due investigation and verification, the product may be replaced, subject to the outcome of the investigation.
- Emails will be responded to within 24–48 hours, and full assistance will be provided thereafter.